NP Receptionist - Description

NP Receptionist is a software product that functions as an automated attendant, typically within an integrated NuPoint Unified Messaging server and PBX system. NP Receptionist can perform the following tasks:

• Pick up an incoming call and greet the caller

• Allow the caller to dial an extension

• Screen a call

• Connect the caller to an intermediate attendant (a person to screen calls or take messages)

• Transfer a caller to a voice mailbox

When a call comes in, NP Receptionist takes the call, then transfers the call, as required. NP Receptionist can make blind, supervised, or screened transfers.

• Blind transfer: The system releases the call (“hangs up”) after dialing the extension; used for transferring to extensions that do not have a mailbox on the system.

• Supervised transfer: The system stays online until the caller gets through to the desired extension. If the extension is busy or rings but does not answer (referred to as Ring No Answer (RNA) in the rest of this guide), NP Receptionist pulls back the call and the caller can choose to leave a message in the called party's mailbox, or be transferred to another extension.

• Screened transfer: NP Receptionist asks for the caller’s name, then notifies the called party about the call and the called party can choose to accept or reject the call. Again, if the call is rejected, the caller can leave a message in the called party’s mailbox or be transferred to another extension. These options are configured by the system administrator.