NP Receptionist Configuration

This procedure sets the values for parameters that NP Receptionist uses to process calls and to interact with mailboxes. Set the parameters by entering the values that you recorded on NP Receptionist Worksheets 2, 3, and 4 (see NP Receptionist Worksheets).

  1. From the Main Menu, select (S) System Maintenance, (R) Reconfiguration, (R) Reconfigure System.

  2. Do one of the following:

    • Select (F) Modify Inactive Configuration if you just made a change through the Offline Menu without activating it

    • Otherwise, select (E) Modify Active Configuration.

  3. Select (G) Group Selected and enter the numberof the line group (1-24) for NP Receptionist.

Set PBX Dialing Plan Options

  1. Select (M) Modify Application and then select (R) NP Receptionist Menu.

  2. Select (D) Dialing Plan Options.

  3. To change the dialing plan, if required, select (P) Dialing Plan and then change the values to match Worksheet 2.

  4. If the onsite PBX requires that digits be deleted for some numbers in the dialing plan, configure the Delete Digits table by selecting (D) Delete Digits and changing values to match those on Worksheet 2.

  5. If the onsite PBX requires offsets in the dialing plan, define the offset table by:

    1. selecting (F) Offset Table and then (D) Define Table.

    2. at the Define table number prompt, enter thefirst digit(before any deletions) of the extensions to which the offset will be added.

    3. at the Table Offset = prompt, enter the offset value for this table.

    4. repeat this step as required. The Offset Table menu is displayed again each time you enter an offset value.

  6. To change the Timeout for Receipt of first DTMF Digit value, if required, select (T) Timeout for Receipt of First Digit and enter the newtimeoutvalue from your worksheet.

  7. To change the PBX Console Day Access Code, if required, select (Y) PBX Console Attendant Day Access Code and enter the newaccess codevalue from your worksheet.

  8. To change the PBX Console Night Access Code, if required, select (Z) PBX Console Attendant Night Access Code and enter the newaccess codevalue from your worksheet.

  9. Exit to the NP Receptionist menu.

To set flow options:

  1. In the NP Receptionist Menu, select (F) Flow Options.

  2. To change Mailbox Message Prompt from its current setting (Greeting or Name), select (M) Mailbox Message Prompt Greeting/Name and enter the option (G or N) you want.

  3. To change the initial welcome greeting to a short dial tone to prompt the operator that the NP Receptionist is ready to receive the extension number, select (P) PBX Console Operation, and then select Y to enable, or N to disable.

  4. Exit to the NP Receptionist menu.

To set PBX Dial String Definitions:

  1. From the NP Receptionist menu, select (P) PBX Dial String Definitions and enter the letterthat corresponds to the PBX at the installation site OR pressZfor default PBX options.

  2. At theInitialize to Default Values prompt, select Y to keep the default values, or N to change one or more values. You can change the values for any of the following parameters to the new values on your worksheet:

    • (A) Post Directory number dial string

    • (B) Pre Directory number dial string / Attendant xfer string

    • (C) Connect Dial string on Called Party Accept

    • (E) Dial string for Return on Called Party Refused

    • (F) Dial string for Return on Called Party Busy

    • (G) Special actions on Reorder Tone Encountered

    • (H) Dial string for Return on Called Party RNA

  3. To change a value, enter the new value from your worksheet at the DEFAULT prompt.

  4. Exit to the NP Receptionist Menu.

To set Extension Treatment Types

  1. In the NP Receptionist menu, select (T) Trunk/Extension Treatment Types.

  2. Select (C) Current Index Number and enter the index numberof an extension treatment type on Worksheet 3.

  3. Select (N) Name of Current Index and enter the namethat corresponds to the index number you entered in the previous step.

  4. To limit mailbox access to either days or nights/weekends, if required, select (P) Authorized Periods and enter A for any, D for day only, or N for night and weekend only.

  5. To require users to have an authorization code to use mailboxes with the current treatment type, select (A) Authorized Code and then enter the codeshown on your worksheet.

  6. Exit to the NP Receptionist menu and then select (T) Trunk/Extension Treatment Types.

  7. To change values, select (E) Extension Type Setup and enter the valuesfor any or all of the options that follow, as applicable.

    • Select (S) Screen Calls? and enter Y to announce the caller's name to the called party to accept or reject, or N to connect the call after greeting the called party.

    • Select (R) RNA Treatment? and then select R to go into the Redial Menu, A to call the attendant, or M to drop into NuPoint Voice to take a message.

    • Select (B) Busy Treatment? and then select R to go into the Redial Menu, A to call the attendant, or M to drop into NuPoint Voice to take a message.

    • Select (J) Reject Treatment? and then select R to go into the Redial Menu, A to call the attendant, or M to drop into NuPoint Voice to take a message.

  8. Exit to the Trunk/Extension Treatment Types Menu to save the values.

  9. You can specify where the caller is to be routed after a Busy or Ring-No-Answer condition, when the caller does not enter any new instruction by selecting (D) Redial Menu to Use and then selecting:

    • M to call extension's mailbox in 3 seconds

    • A to call the PBX attendant in 6 seconds

    • D to disconnect from receptionist after 6 seconds

    • R means to redial the call

  10. Exit to the Receptionist Menu to save your changes.

  11. Repeat steps 20 to 29 of this section until you have configured all the extension treatment types you need.

  12. Exit to the Configuration Main Menu.

  13. If you chose to modify the Inactive Configuration in step 2, you need to Activate the Inactive Configuration before your changes appear.

To set Trunk Treatment Types

  1. In the NP Receptionist menu, select (T) Trunk/Extension Treatment Types.

  2. Select (C) Current Index Number and enter the index numberof a trunk treatment type on Worksheet 4.

  3. Select (N) Name of Current Index and enter the namethat corresponds to the index number you entered in the previous step.

  4. To limit mailbox access to either days or nights/weekends, if required, select (P) Authorized Periods and then select A for any, D for day only, or N for night and weekend only.

  5. To require users to have an authorization code to use mailboxes with the current treatment type, select (A) Authorized Code and then enter the codeshown on your worksheet.

  6. To change connect criteria or failure treatment values, if required,

    • select (T) Trunk Type Setup and enter Y to change the index number to trunk type.

    • select (C) Connect Criteria? and enterCto tell NuPoint Voice to assume that the connection is successful,Tto expect a dial or modem tone, orRto expect a ring back tone.

    • select (F) Failure Treatment? and enterRto go into the Redial Menu,Ato call the attendant,Mto drop into NuPoint Voice to take a message.

  7. Exit to the Trunk/Extension Treatment Types Menu to save the values.

  8. If required, specify where the caller is to be routed after a Busy or Ring No Answer condition, when the caller does not enter any new instruction by selecting (D) Redial Menu to Use and then entering Mto call extension’s mailbox in 3 seconds,Ato call the PBX attendant in 6 seconds,Dto disconnect from Receptionist after 6 seconds, orRto redial the call.

  9. Exit to the NP Receptionist menu to save values.

  10. Repeat steps 33 to 41 until you have configured all the trunk treatment types you need.

  11. Exit to the Configuration Main menu.

  12. If you chose to modify the Inactive Configuration in step 2, you need to Activate the Inactive Configuration before your changes appear.

Parent topic: About NP Receptionist Worksheets
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