Overview - Language Prompts

Description

Your NuPoint UM base license provided up to three "full sets" of system prompts in different languages, along with "overlay" prompts that can customize the basic prompts. The default language for NuPoint UM is North American English and this full set is automatically installed when you install NuPoint UM. Your base license then allows you to install up to two other languages. If more languages are required, you may license and install a maximum of 25 language prompt sets.

Prompt Languages

Prompts are available in multiple languages as well as a "Numeric Full Set", which supplies the full prompt set with numerical values, and counts as a separate language license.

If your system needs to use a language other than NA English, and you have a spare language license, you can install the full set language prompt software blade. To uninstall a language used in a line group or LCOS language, you must manually update the language selected in the line group or LCOS. (For detailed instructions on how to manage software, refer to the NuPoint Unified Messaging Technician's Handbook.)

Overlay Prompts

NuPoint UM also provides prompt overlays, which are customized prompt sets that replace certain prompts in the base language. For example, there are many customized hotel overlays, each of which replaces the standard NuPoint UM prompt with a custom prompt for that particular hotel. (For example, "Welcome to the Message Center" may be replaced by "Welcome to the Holiday Inn Select Hotel".) Overlay prompts do not require licensing.

Numeric overlays replace all alphabetic prompts with numeric ones. (For example, "Press P to play the message." becomes "Press 7 to play the message." when a numeric overlay is applied.

Configuration

After the prompts have been installed on the system, they can be activated on the system in one of these ways:

• Apply to Entire Line Group:

  • Specify the default prompt languages for the entire line group. You can specify a single language for a uniligual system or five languages for a multilingual system. When users call a multilingual system and reach the Message Center auto attendant or NuPoint Receptionist application, they are asked to select their preferred language for NuPoint prompts. For example, if you call an English-French multilingual system, you will be asked to select either English or French. You will then receive prompts only in that language.

• Apply to Individual Mailboxes:

  • You can define a prompt language in an LCOS and then assign that LCOS to individual mailboxes; use this option if some users require a different language or prompt set. For example, you can install the optional Numeric Full Set prompt language along with the default mnemonic prompts ("Press P to play"). Control which users receive the "Press 7 to play" prompts by assigning the LCOS that contains the numeric prompt set to their mailboxes.

Operation

Mailbox settings always override the Line Group setting. For example, if mailbox 2002 (French) calls in to Line Group 1 (English), Line Group 1 responds with a French prompt.

Mailboxes that have an LCOS setting of "default" always receive prompts in the language assigned to the Line Group.

Callers who do not have a mailbox on the system are handled differently depending on the Line Group configuration:

• Uniligual Service - If the line group has one prompt language, callers are greeted initially in that language. The language of subsequent prompts is determined by the mailbox number they select.

• Multilingual Service - If the line group has two or more prompt languages, callers are asked to select their preference. The language of subsequent prompts is determined by the language they select. If a mailbox number with a custom LCOS language setting is then selected, the prompt language is determined by the mailbox itself (not by the Line Group); this occurs because mailbox settings override the Line Group setting.

Prompts Example:

ABC Company has two line groups that respond to incoming calls.

• Line Group 1 provides uniligual service in French and has an LCOS with NA English assigned.

• Line Group 2 provides multilingual service in English and French and has an LCOS with French assigned.

The company has the following internal mailboxes:

Text to Speech Prompts

The Text to Speech prompts language provides the conversion of email text to spoken language in the Advanced UM feature and also provides prompts in the Speech Auto Attendant feature. These prompts are mandatory for both features.