Overview - Statistics Reporting

Statistics Reporting in the Web Console:

The Web Console enables you to run three types of Statistics reports:

• Line Usage Report: This report shows the number of seconds during which individual lines were busy and how many calls each line received over a specific reporting time. The data can be displayed for a selection of lines.

• Line Group Usage Report: This report shows the number of seconds during which line groups were busy and how many calls each group received over a specific reporting time. The data can be displayed for a selection of groups.

• Speech Block Usage Report: The speech storage units, called “storage blocks”, depend on the storage hour capacity of the hard disk. In addition to messages, mailbox names, greetings, prompts, and distribution list names all consume speech storage blocks. The Speech Usage form is similar to Line Usage form except it does not have any Line Selections.

Reports are displayed in dita format. You can print them and export them to a CSV file.

Statistics Reporting in the Text Console:

A summary of the available Text Console reports is provided here:

• Line Group Usage–All Trunks Busy (ATB) Statistics: Shows the number of times, in a specified period, that every port in a line group is busy and the total number of seconds that this condition occurs within that time period.

• Line Group Usage– Line–Statistics: Shows the number of seconds that an individual port in a line group is busy and the number of calls received by that port, within a specified time period. (This report is similar to Line Usage Statistics except that it is at the line group level.)

• Line Usage Statistics: Shows the number of seconds that an individual port is busy, and the number of calls each line receives over a specified reporting period.

• Mailbox Statistics: Shows mailbox usage. Several reports are available through the Mailbox Maintenance Menu (Mailbox Data Inquiry Report, Mailbox Block Inquiry Report, Mailbox Dump Report) and the Mailbox Statistics Menu option of the Statistics Menu (Total Speech and Account Breakdown, Idle Mailboxes, Mailbox Totals Report).

• Message Counts Usage Statistics: Shows the number of messages received, the number available, and the percentage of message storage available for a specified time period.

• Speech Blocks Usage Statistics: Shows the amount of speech storage units in use and the amount available over a specified time period.

• Complete Summary: Shows a summary of all report statistics. Also called "Total Statistics Summary Report".

• Total System Statistics: Shows the amount of storage capacity consumed on the hard disk and the amount available.

• Virtual Drive Statistics: Shows the amount of storage capacity consumed on each of the drive partitions and the amount available.

• Network Usage Statistics: Shows network messaging activity for a specified reporting period.