Prevent Unaddressed Messages

This procedure describes how to prevent callers from leaving messages in the attendant’s mailbox. Use this procedure when you want callers to be transferred to the system attendant instead of leaving a message in the attendant’s mailbox (an unaddressed message). A system attendant’s extension must be configured.

With Message of the Day Capability

  1. From the Main Menu, select (M) Mailbox Maintenance, and then (M) Modify Mailboxes.

  2. Enter the attendant's mailbox number and press Enter until you are prompted for New FCOS.

  3. At the New FCOS prompt, type 6.

  4. Press Enter to skip through each of the remaining mailbox configuration prompts. After the last prompt, the server displays the mailbox configuration, then prompts for the next mailbox number.

At this point, the parameter settings are saved and you can continue with mailbox configuration or exit.

Without Message of the Day Capability

  1. From the Main Menu, select (S) System Maintenance, (R) Reconfiguration, (R) Reconfigure System.

  2. Go to the NuPoint Voice Configuration Online Menu in the active or inactive configuration. Do one of the following:

    • Select (F) Modify Inactive Configuration if you just made a change through the Offline Menu without activating it.

    • Otherwise, select (E) Modify Active Configuration.

  3. Select (G) Group Selected and enter the number of the line group (1-24) for NP Receptionist OR press Enter if the current number is correct.

  4. In the NP Receptionist Application Menu, select (Z) Dial String and Mailbox Menu.

  5. Select (D) Attendant’s Mailbox # and enter a period (.), which disables the attendant’s mailbox. Callers who respond to the wait prompt by waiting will be transferred to the system attendant’s extension instead of the attendant’s mailbox.

    Note:

    • If you disable the attendant’s mailbox and you do not define a system attendant’s extension, be sure to disable the wait prompt. Otherwise, when a caller waits, the server thanks the caller and then hangs up!

    • Since the attendant’s mailbox is used for recording the message of the day, this capability will no longer be available.

  6. Save the entry by exiting to the Main Menu. If you chose to modify the Inactive Configuration in step 2, you need to Activate the Inactive Configuration before your changes appear.

Parent topic: Define a Line Group
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