Prevent Unaddressed Messages

Use this procedure when you want callers to be transferred to the system attendant instead of leaving a message in the attendant’s mailbox (an unaddressed message). A system attendant’s extension must be configured.

With Message of the Day Capability

Edit the Attendant's mailbox using the instructions under Edit Mailboxes.
On the Class of Service tab, in the Feature: field, select 6.
Click Save.

Without Message of the Day Capability

Edit the NP Receptionist Line Group using the instructions under Edit a Line Group.
On the Voicemail tab, in the Attendant’s Mailbox Number field, enter a period (.) which disables the attendant’s mailbox. Callers who respond to the wait prompt by waiting will be transferred to the system attendant’s extension instead of the attendant’s mailbox.

Note:

If you disable the attendant’s mailbox and you do not define a system attendant’s extension, be sure to disable the wait prompt. Otherwise, when a caller waits, the server thanks the caller and then hangs up!
Since the attendant’s mailbox is used for recording the message of the day, this capability will no longer be available.