Silence a Prompt

You can silence a recorded or default system or department prompt. This means that no greeting plays for that prompt.

To silence a prompt:

1. In the navigation tree, click Auto-Attendant. The Auto-Attendant menu items appear.

1. Click Prompts Recording. The Speech Auto Attendant Prompt window appears.

2. In the Category field, select the type of greeting prompt to silence (system prompt or department prompt).

3. In the list of system prompt or department prompt greetings, select a greeting prompt to silence.

4. Click Silence. A confirmation dialog will appear.

5. Click OK to silence (delete) the greeting for that prompt. The greeting prompt is now deleted and the status for the greeting will change to "Silence" in the list of greetings. The silenced greeting is effective immediately.