Synchronization Error Messages
Synchronization error messages indicate that a problem occurred during a manual or automatic synchronization between MiCollab Client Service and another entity.
MiCollab Client Service Error Messages
The following table lists the MiCollab Client Service error messages that may appear during the synchronization process. These messages may appear for any type of synchronizer configured.
| Error Message | Probable Cause | Corrective Action |
|---|---|---|
| System Busy. | System is in maintenance mode, or system in start up mode. | Wait until system is in service mode or wait until system is fully started. |
| License exceeded. | Exceeded customer purchased license feature. | Purchase additional license. |
| Too many primary aliases exists. | Too many aliases exists. | Remove user/account alias. |
| Invalid alias ID. | Alias ID is invalid. | Validate user/account alias. |
| Invalid voice mail system. | The provisioned VM is invalid. | Provision a valid VM system. |
| Authentication failed. | Invalid user name or password. | Try user's valid user name and password. |
| Password too short. | User’s password is too short. | Change to a longer password. |
AD/LDAP Synchronization Error Messages
If you have configured an Active Directory/LDAP synchronizer, synchronization errors appear in the table that lists the AD/LDAP domains on the Synchronization Tab. The following table provides troubleshooting information for AD/LDAP synchronization error messages.
NOTE: The structure and text included in the error message is determined by the type of LDAP server used. The error messages in the table below provide examples only and may not reflect the actual verbiage generated by the LDAP server used at your site.
| Error Message | Probable Cause | Corrective Action |
|---|---|---|
|
Error establishing LDAP Context for url ldap://172.18.31.129:389/DC=pvuc,DC=inter-tel,DC=com: 172.18.31.129:389. |
Invalid LDAP URL (Wrong IP/Port, etc.). | Set the correct LDAP URL and try the synchronization again. |
| [LDAP: error code 32 - 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of: 'OU=EPMTest,DC=pvuc,DC=inter-tel,DC=com' ]. | Invalid LDAP search context. | Either remove the search context or set the correct search context and try again. |
| Invalid User query - The error message varies based on the actual error in the user query. | LDAP user query is wrong. | Either remove the user query or correct the user query and try the synchronization again. |
| Error establishing LDAP Context for url ldap://172.18.30.129:389/DC=pvuc,DC=inter-tel,DC=com: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece]. | Invalid username/password. | Set the correct username/password and try the synchronization again. |
| [LDAP: error code 12 - Unavailable Critical Extension] | The LDAP server doesn't support paged results and the Server supports paging results option is selected on the Synchronization Details page. | Deselect the Server supports paging results option on the Synchronizer Details page, save the change and try the synchronization again. |
PBX Node Synchronization Error Messages
If you have configured a PBX Node synchronizer, synchronization errors appear on the PBX Nodes Tab. The following table provides troubleshooting information for PBX Nodes synchronization error messages.
| Error Message | Probable Cause | Corrective Action |
|---|---|---|
| AuthData Sign failed. | MiCollab Client Service security certificate is invalid. | Upgrade MiVoice Business and MiCollab Client Service to compatible versions. |
| Authenticate request failed. | Check whether MiCollab Client Service is compatible with MiVoice Business . | Upgrade MiVoice Business and MiCollab Client Service to compatible versions. |
| Authentication error. | Check whether MiCollab Client Service is compatible with MiVoice Business . | Upgrade MiVoice Business and MiCollab Client Service to compatible versions. |
| Invalid number of fields. NTuples failed. | MiVoice Business and MiCollab Client Service versions are incompatible. | Upgrade MiVoice Business and MiCollab Client Service to compatible versions. |
| Search first failed with invalid number of fields. | Check whether MiCollab Client Service is compatible with MiVoice Business . | Upgrade MiVoice Business and MiCollab Client Service to compatible versions. |
| Search next failed with invalid number of fields. | MiVoice Business became non-operational during sync. | Retry sync after 5 minutes. |
| Search NextTuples failed. | MiVoice Business became non-operational during sync. | Retry sync after 5 minutes. |
| Search NTuples failed. | 3300 became non-operational during sync. | Retry sync after 5 minutes. |
| Server returned Error. NextNTuples failed. | 3300 became non-operational during sync. | Retry sync after 5 minutes. |
| Server returned Error. NTuples failed. | 3300 became non-operational during sync. | Retry sync after 5 minutes. |
| Server returned failure. | View the EPM logs to determine error code. | Corrective action based on the error code. |
| Soap client context setup error. | Internal MiCollab Client Service error. | Restart the MiCollab Client Service . |
| Soap login failed. | Node IP/Password is incorrect. | Set the correct IP/Password for the node and sync again. |
| Soap login rejected. | Node IP/Password is incorrect. | Set the correct IP/Password for the node and sync again. |
| Version request failed. | MiCollab Client Service is not compatible with 3300 version. | Upgrade 3300 and MiCollab Client Service to compatible versions. |
| Version fetch failed. | MiCollab Client Service is not compatible with 3300 version. | Upgrade 3300 and MiCollab Client Service to compatible versions. |
| DSM internal error. | MiCollab Client Service internal error. | Capture the MiCollab Client Service dsm.log and contact support. |
| Node not found. | MiCollab Client Service PBX. | Check the IP, Port and password set for the node. Correct the information and try the sync again. |
| INVALID Password. | MiCollab Client Service is not connected to 5k PBX. | Check the IP, Port and password set for the node. Correct the information and try the sync again. |
| Node connection terminated. | MiCollab Client Service connection to 5k got lost during sync. | Retry sync after 5k PBX becomes operational. |
| Connection not established. | MiCollab Client Service connection to 5k is not valid. | Retry sync after 5k PBX becomes operational. |
Collaboration Server Synchronization Error Messages
The following table lists the collaboration server error message that may appear on the Collaboration Server Details page during the synchronization process.
| Error Message | Probable Cause | Corrective Action |
|---|---|---|
| Unknown host exception. | Indicates that the MiCollab Client Service cannot resolve the hostname for the collaboration server. | Restart MiCollab Client Service , and then attempt the synchronization with the collaboration server again. |
↑