View a Call Flow Report

The report for a call flow contains statistics on how a call travels through the call flow. All call flows generate call flow reports that you can access. The report contains records of each call and how it was handled.

Note: Programming changes to a call flow automatically clears the call flow report.

To view a Call Flow Report:

  1. From the navigation tree, click Call Director, and then click Reports.

  2. Click View Call Flow Report.

  3. Select Mailbox or Line Group from the Call Flow drop-down menu.

  4. Enter the number of the mailbox or line group call flow.

  5. Click View.

  6. The Call Flow Statistics window opens with the report criteria.

Note: You can also view a call flow report when you are editing a call flow by selecting View Report from the Reports menu.

The following table lists the information in a call flow report:

Statistic Meaning
Internal Calls Number of incoming internal calls.
External Calls Number of incoming external calls.
Total Calls Total number of incoming calls.
Hourly Totals Number of calls received during each hour.

For each action in the call flow, the following summary is provided:

Name Name of the action used in the call flow.
Type Type of action (e.g. Call Transfer; Greeting; etc.) applied to the call.
ID A unique number assigned to the call flow action by Call Director.
Entry Count The number of times a call flow action was entered.
Exit Count The number of times each result of the call flow action was invoked.
Parent topic: About Call Director Reports
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