Call Flow Authoring Procedures - Overview

Regular Call Director Users

If you are a Regular user and the system administrator has configured the parameters of your call flow for you, your Call Director tab will look something like the following example:

If you have the ability to change parameters, your Call Director tab will show which parameters you can change, as in the following example:

For information on changing the parameters shown, see Recording greetings and Schedule.

Advanced Call Director Users

If you are an Advanced user, your system administrator has not assigned a call flow to you. You can create your own call flows and customize them as you choose.

For information on creating call flows see:

Starting with a template

Adding an action

Deleting an action

Reusing an action

Copying a call flow

Deleting a call flow

Inserting an action

Setting action properties

Setting the prompt language

Recording greetings

Viewing call flow paths

Printing call flows