Ring Group and Hunt Group
Ring Group
A Ring Group is a group of extensions that ring together when a Ring Group number is dialed. It is a great way to improve call routing and distribution in different departments in a business. With Ring Groups, extensions can be configured for departments such as tech support, sales, or accounting and calls routed sequentially to all extensions to ring simultaneously.
The benefits of using a Ring Group includes the following:
- Businesses can divide their workforce based on important aspects of the company, such as specialized skills, products and services, knowledge bases, and geographic location.
- You can assign Ring Groups to each agent to customize routing according to your business needs.
- If the users are unavailable to receive a call, there are options to forward the call to the ring group's voicemail box or transfer it to a different extension.
- The call can be answered by an auto-attendant or transferred to another extension.
Hunt Group
A Hunt Group is a set of connections and rules for routing incoming calls to a group of users until someone is available or all users have been tried. If a call is routed through a Hunt Group and every user is busy, the call is routed to voicemail.
The benefits of using a Hunt Group includes the following:
- Effectively manages high-volume call centers
- Eliminates the need for a human to handle incoming call management
- Ensures all calls are routed efficiently
- Reduces labor costs
- Improves call handling times as calls are routed to the first available member in the Hunt Group.
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