MiCollab Text/SMS messaging

In Release 9.8, the MiCollab SMS feature brings in two new tabs to the Messages menu: the Text tab and an additional Admin tab. The Admin tab is exclusively accessible to users with administrator privileges. The administrator privileges are set from the Mitel Administrator console. For details on how administrative privileges are set, refer to Enabling the Twilio account and SMS enablement from the Mitel Administration.

This feature allows MiCollab users to have the ability to send and receive text messages through a partner provider number; Twilio is the SMS service provider for this feature. The outbound and inbound messages can only be texts, media or both. The supported media formats are restricted to PDFs and image files as attachments.

Note: The PDF and images should not exceed more than 5 MB, a restriction imposed by Twilio. Wireless carriers may impose possible tighter limitations on attachments.

Note: When peered servers are integrated with the same CloudLink Channel partner account, the names of peered server users will be shown in the Chat component, Info page, and on the Edit page for Streams, Text streams, and Admin streams. Otherwise, it will display as an unknown user.

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