The NuPoint Messenger IP product has been renamed to NuPoint Unified Messenger (NP-UM) and the release number has been reset from Release 12.5 to Release 3.0.
These changes have been made to highlight the unified messaging feature of the product, which is a key part of the Mitel Unified Communications offering, and to reflect the third release of the unified messaging portion of the product.
Call Director now offers a fifth system template, Alternate Daily Greeting. This template allows the user to provide additional call processing when the Extended Absence Greeting (EAG) is in use. See System Templates for a description of the new template.
As part of the Alternate Daily Greeting template, the override has an additional result: Extended Absence. The Extended Absence result, when assigned, will send the call to a call flow after the EAG is played, if the override is not enabled. See Override.
Changes have been made to Transfer To destinations for Supervised Transfers. The Attendant destination has been renamed Attendant/Operator, and two new destinations have been created: Attendant and Operator. Transfer to Attendant will send the call to the Attendant extension only. Transfer to Operator will send the call to the Operator. The Specified Extension and Gathered Digits destinations are unchanged. See Call Transfers.
A new topic has been added to the Call Flow Authoring section, Overview. This topic outlines the difference between Regular and Advanced Call Director users, and directs each to the information about the call flow parameters they can modify.
This new type of greeting allows callers to personalize their greeting on a daily basis with a temporary greeting that will revert at midnight back to the user's Default Daily Greeting, or, if that is not recorded, to their Primary Personal Greeting. The new greeting feature is available to all NuPoint Unified Messaging users who have been licensed for Call Director.
See Daily Greeting for more information.
This enhancement allows the user to transfer a call to the same attendant whether the caller is transferred while dialing 0 in the call flow or after being transferred to the mailbox. The call flow owner can specify the attendant number through the Web View interface and it will be stored in the mailbox database. In a call flow, the user can also specify that a call be transferred to the same attendant number. When a call falls on this action, the attendant number will be extracted from the mailbox database and the call will be transferred to that number.
The Blind Transfer and Supervised Transfer actions will present the option to transfer to the attendant. As long as the call flow is created using one of these two actions, and the "Attendant" option is chosen, the call will be transferred to the Attendant Extension number from the mailbox database when it falls on that action.
See Call Transfers for more information.
Also refer to the Web View Help for information on how to specify the attendant number through the Web View interface.
The Personal Dial Zero and Daily Greeting templates also have a Supervised Transfer action called "Personal Assistant Transfer". In both templates, the default transfer to option for this action will be "Attendant" and the transfer extension will not be editable by the user. Refer to the Web Console Help for more information on system templates.
New Call Director functionality includes the ability to edit a call flow, import a recording, create a call flow using templates, and generate call flow reports from the Reports menu of the call flow page.
See:
There are now two types of end users associated with Call Director: Regular and Advanced.
A Regular user is defined as a user who has an LCOS assigned to the mailbox with a template assigned to the LCOS. A Regular user has the ability to customize an assigned call flow through the Web View interface.
An Advanced user is defined as a user who has an LCOS assigned to the mailbox with no template assigned to the LCOS. An advanced user can create a call flow from scratch through the Web View interface.
See: About Call Director
A new Message Center node has been created to allow a call to end up in the message center. This node is the default destination when the voicemail mailbox is not specified. Any existing mailbox call flow that contains a Voicemail node with no extension specified will be updated replacing the Voicemail node with a Message Center node.
See:
The default call flow now contains the Daily Greeting and Personal Assistant Transfer actions.
The Daily Greeting action allows you to customize your greeting on a daily basis, with a temporary greeting that reverts back to your primary personal greeting at midnight. The Daily Greeting is part of the default call flow. Daily Greeting is contained in the default call flow.
The Personal Assistant Transfer action allows you to program the extension you want to transfer callers to when they are prompted to dial zero. Personal Assistant Transfer is contained in the default call flow.
The Call Director functionality includes a set of templates that can be assigned to a mailbox. There are two sets of templates: system templates and user-defined templates.
Note: Only Advanced users and System Administrators are able to assign templates.
There are five system templates provided with the Call Director functionality. These templates can be used as a starting point when creating a call flow. Additional templates may have been created by the System Administrator and are also available for the call flow. See Starting with a template to use an existing template for your call flow.
The five system templates are as follows: Daily Greeting (which is the default template), Follow Me, Find Me, and Personal Dial Zero.
Call Flow Reports can now be generated from the Reports menu of the call flow page. The Call Flow Report contains records of each call and how it was handled.
See:
The call flow window has been re-organized to allow a larger view of the call flow tree. The buttons that were on the main window itself in the past have been replaced by menus to conserve screen area. The new menus are: Edit, Actions, Reports, and View.