Define Departments

Use the Departments tab to:
  • populate the "Department" drop-down lists in the interface
  • to add a Department name for Speech Auto Attendant recognition (only required if you want to have a spoken Department name recognized by the auto attendant).

Add a Department

  1. On the Users and Services main page, click the Departments tab and then click Add.
  2. Enter Department information as described below and then click Save.
Field Description Value

Name

Enter the name of the department (for example, "Sales") in text only. Numbers and special characters are not permitted.

If Remote Directory Number Synchronization is enabled on the MiVoice Business , names can be up to 128 characters in length; otherwise, the maximum length is 10 characters.

This field supports ASCII characters.

Note:

This value must contain ONLY pronounce-able text. Numbers and special characters are not supported by text-to-speech software. (For example, to add a number to a Department name, enter the text representation of the number ("Department Five") or to represent the "&" character, enter the word "and". )

Description

Enter a department description.

Up to 255 characters. (Optional).

Number

Enter the phone number of the department, if applicable.

  
Note: New department names will not be added to the SAA directory immediately. To see an updated list, you can wait for the nightly (NuPoint UM) Auto Update or force an update using the NuPoint UM Data Source sync function. For more information, refer to the Update the User Data Source topic in the NuPoint UM online help.

Edit a Department

  1. On the Users and Services main page, click on the Departments tab.
  2. Double-click on the department name.
  3. Modify the information as required.
  4. Click on Save.

Delete a Department

If you delete a department from MiCollab, the department is also removed from the user entries. If Flow Through Provisioning is enabled to MiVoice Business elements, the department is also removed from the MiVoice Business Department form and user entries.

However, the behavior on the MiVoice Business is slightly different. Before you can delete a department from the MiVoice Business Department form, you must first remove all references to that department name from the MiVoice Business user entries. After you delete a department from the MiVoice Business, the department is also removed from MiCollab if Flow Through Provisioning is enabled.

  1. On the Users and Services main page, click on the Departments tab.
  2. Select the department name.
  3. Click on Delete.
  4. Click on Save.
  5. Click on Yes.
Parent topic: System Administrator
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