Support and Licensing

MiCollab solutions with MiVoice MX-ONE, MiVoice 5000 and MiVoice Office 400 will use the Licenses & Services Application (SLS Licenses Server), whereas MiCollab solution with MiVoice Business and MiVoice 250 will be licensed through Licenses & Services AMC Application (Application Management Center).

Both the License Servers can be accessed through Mitel MiAccess portal.

MiCollab solution with MiVoice Business supports licensing through the Mitel AMC. The Mitel AMC manages the software licensing and entitlement of the Software Assurance Program.

After you obtain an Application Record ID (ARID) from the AMC, the AMC uses your Application Record ID (ARID) to provide you with access to licenses, software releases, and upgrades. With the AMC license server, the following changes will be seen:

• All new or existing installation of MiCollab solution with MiVoice Business and MiVoice Office 250 will be licensed using AMC license server.

MiCollab Solution with MiVoice MX-ONE, MiVoice 5000 and MiVoice Office 400 are licensed on SLS License Server. MiVoice Business Subscription Edition 2, (only available for new/greenfield deployments), uses the SLS License Server (sync.sls.mitel.com). In SLS license server, the ARID is called as ServiceLink ID. The ServiceLink ID for the MiCollab server is where all license parts including UCC User Licenses are applied.

With the license server migration towards SLS the following changes will be seen:

• All the new installations of MiCollab servers connected with a MiVoice MX-ONE, MiVoice 5000, or MiVoice Office 400 will receive their Licenses from the SLS License server available on MiAccess from the Licenses & Services link.

• All the existing installations of MiCollab servers connected with a MiVoice MX-ONE, MiVoice 5000 or MiVoice Office 400 would be capable to continue receiving their licenses from the AMC License Server available on MiAccess until the site administrator adds or changes licensing (e.g. UCC licenses, SWA, etc) for the customer site.

• The MiCollab administrator must manually set the license server FQDN of the SLS license server for all the MiCollab Solutions with MiVoice MX-ONE, MiVoice 5000, and MiVoice Office 400. FQDN is empty in case of AMC.

For more information on licensing, see the Installation and Maintenance Guide for the respective PBXs.