UCC Licensing Information

Unified Communications and Collaboration (UCC) Bundles

This table lists the installed UCC Licensing bundles.

Column	Description
Bundle	Lists the type of UCC licensed bundle; for example, UCC Entry Level for Enterprise (V4.).Note that you can generate a report that identifies the UCC licensing bundle assigned to each user.
User Licenses	Displays the maximum number of licensed bundles that you can assign.
Currently used	Displays the number of UCC bundles that you have assigned or attempted to assign. When this total is greater than the number of Licenses, it is displayed in red to indicate over provisioning. If required, you can purchase extra license bundles from your Authorized Reseller.

Note: This table just shows the tally of the of the available licenses. To determine the licensing part numbers that are being used use to achieve the current level of licensing, you must access the Application Management Center and view the licenses that are assigned to the ULM.

Application User Totals

This table lists the installed applications and the user licensing information for each application. The totals in this table include the user licenses in the available UCC License Bundles plus any "al la carte" licenses that you may have purchased.

Column	Description
Application	Lists the installed applications.
User Licenses	Displays the maximum number of licensed users that you can assign to each application or service.
Currently Used	Displays the number of licenses that you have assigned or attempted to assign. When this total is greater than the User Licenses, it is displayed in red to indicate over provisioning (also see Voice Mailbox Over Provisioning). If required, you can purchase extra licenses or uplifts from your authorized reseller. Note: SIP phones appear in the Teleworker license count regardless of whether they are registered to the ICP.

Column

Description

Application

Lists the installed applications.

User Licenses

Displays the maximum number of licensed users that you can assign to each application or service.

Currently Used

Displays the number of licenses that you have assigned or attempted to assign. When this total is greater than the User Licenses, it is displayed in red to indicate over provisioning (also see Voice Mailbox Over Provisioning). If required, you can purchase extra licenses or uplifts from your authorized reseller.

Note: SIP phones appear in the Teleworker license count regardless of whether they are registered to the ICP.

Total user(s) and contact(s) count

This table lists the total count of users and contacts present in the system. The Configured value along with the Threshold limit and Maximum limit for the system resources is also displayed in this table.

When the number of users provisioned crosses the threshold limit defined as per resources allocated to MiCollab server, then a minor alarm is generated stating , Server Running Out of Resources. In case if the number of users provisioned over MiCollab server crosses the maximum limit defined as per allocated resources, then another minor alarm is generated stating, Server Out of Resources. See the next section on Licensing - Alarms and Events, for more details on the alarms raised when the user count exceeds their limits.

Column	Value/Description
Total users configured	Displays the total number of users configured with or without UCC bundle services.
Total MiCollab Client Service contact(s)	Displays the total number of MiCollab Client Service contacts which are configured.
Total Peered user(s) and MiCollab Client Service contact(s) count	Displays the total number of peered users and also the peered MiCollab Client Service contacts which are configured.

Licensing - Alarms and Events

The following table describes the key server manager events and alarms that can be raised during user provisioning when the threshold and maximum user limit is crossed. These alarms are generated in the Event Viewer application of the Server Manager.

The minor alarm, Server Running Out of Resources is raised when the number of users provisioned over MiCollab crosses the threshold limit, which is 90% of the maximum limit. Another minor alarm, Server Out of Resources is generated when the maximum limit of users provisioned over MiCollab server is crossed as per the resources allocated to the MiCollab server. The Maximum limit is the total number of users that can be configured in that particular deployment type. Currently, there are five types of deployment (Small, Mid-market, Enterprise, Large Enterprise, and Extra Large Enterprise) that are supported for both ESXI and Hyper-V environments. With MiCollab 9.7 SP1, this feature expands to include Amazon Web Services (AWS) and Microsoft Azure deployments as well.

The Maximum and Threshold limits for the user count would also change based on the deployment type. For example, in case of Hyper-V and Enterprise, the maximum limits for the five types of deployment are, Small- 250, Mid-market- 1500, Enterprise - 2500, Large Enterprise - 5000, and Extra Large Enterprise - 7500. The Maximum and Threshold limits for the user count would also change based on the deployment type. For example, in case of Hyper-V and Enterprise, the maximum limits for the five types of deployment are, Small- 250, Mid-market- 1500, Enterprise - 2500, Large Enterprise - 5000, and Extra Large Enterprise - 7500.

Note: The Extra Large Enterprise is only supported with the MiVoice Business platform in Release 9.8.

Even when the alarm is generated after crossing the maximum limit, it does not restrict the administrator to create new users beyond that limit (with a decrease in performance).

Alarms	Severity	Details
Server Running Out of Resource	Minor	The number of users provisioned has crossed the threshold limit of available system resources as per the Engineering Guidelines.
Server Out of Resources	Minor	The number of users provisioned has exceeded the limit of available system resources as per the Engineering Guidelines.

Note: Both the alarms would be raised in ESXI, Hyper-V, Microsoft Azure, and Amazon Web Services environments only.

To fix issues where resource alarms are raised on MiCollab Server, the MiCollab Administrator has two solutions:

Reduce the number of users below the Threshold Limit indicated in the License section and delete the Event Log indicating the minor alarm
Backup the MiCollab, deploy a larger resourced MiCollab (for example, Small to Mid-Range or Mid-Range to Enterprise or Enterprise to Large Scale Enterprise) and restore the backup into the new MiCollab Deployment.

Effect of Adding or Removing UCC Licenses

When you add or remove a UCC Licensing bundle, the system updates the UCC Licensing totals. The Application User Totals are also updated to reflect the change.

If you add/delete . . .	The following application user licenses (in use) increase/decrease by one . . .
UCC Basic License	UCC Basic (includes MiVoice Business user license)
UCC Entry License	UCC Entry Multi-device user license NuPoint UM mailbox, Standard UM, and Advanced UM MiTeam Meetings license
UCC Standard License	UCC Standard Multi-device user license NuPoint UM mailbox, Standard UM, and Advanced UM license One Teleworker license MiCollab Client deskphone, web client, and softphone or mobile client Vidyo client license MiCollab Audio, Web and Video Conferencing license MiTeam Meetings license
Premium UCC License	UCC Premium Multi-device user license NuPoint UM mailbox, Standard UM, and Advanced UM license MiCollab Audio, Web and Video Conferencing license Three Teleworker licenses MiCollab Client deskphone, web client, softphone, and mobile client Vidyo client license MiTeam Classic license MiTeam Meetings license
NuPoint UM mailbox (when "al la carte" NuPoint licenses are available)	NuPoint UM mailbox
NuPoint UM mailbox (when "al la carte" NuPoint licenses are not available but UCC license bundles are)	UCC Entry (or Standard, or Premium depending on availability) NuPoint mailbox

Voice Mailbox Over Provisioning

You are allowed to restore a database to a destination system even though the database may contain more voice mailboxes that the system licensing can support. Over provisioning of voice mailboxes is allowed in order to give you time to purchase additional licenses. If the system is in an over provisioned state:

A warning message appears in the Users and Services application that indicates that you need to purchase additional NuPoint UM user licenses.
You cannot add new voice mailboxes if the current mailbox count has reached the system NuPoint UM user licensed limit or if the system is in an over provisioned state. You will also be unable to add mailboxes from the NuPoint UM telephone user interface.
You cannot log into the NuPoint UM web console.
You cannot log into the MiCollab Audio, Web and Video Conferencing administration application.
You can log into the NuPoint UM Telephone User Interface (TUI), but you will be unable to access the administrative options.

To return the NuPoint UM application to its normal state, purchase additional licenses or delete the extra mailboxes. You must reduce the number of mailboxes to be equal to, or lower than, the number of available licenses.