Enter MBG Information

MBG is a software application that provides teleworker services. This application connects a remote office to the corporate voice network to provide remote users with full access to voice mail, collaboration, and all the other features of the office phone system.

Note: For MiVoice 5000, MiVoice MX-ONE, and MiVoice Office 400 deployments, you cannot add a teleworker service from the Users and Services application or MiVoice Border Gateway (changing a UCC bundle from Entry to Standard or Premium is not supported).

To add/edit MBG teleworker service for a user on a MiVoice Business communications platform:

  1. Click the Teleworker tab.

  2. Click Add New Teleworker.

  3. Select a phone from the drop-down menu. You must assign a teleworker compatible phone; otherwise, you will receive the following error when you attempt to add teleworker service: "This user does not have any available teleworker-compatible phones to assign".

  4. Complete the required fields (described in table below).

  5. Click Save.

  6. If you assign the Teleworker service to a SIP phone, thesystem automatically configures a corresponding SIP service on the MiVoice Border Gateway. The Set-side username on the MiVoice Border Gateway is set to <username-DN> (for example smithj-7328).MiCollab sends a randomly generated Set-side password to the user in a Service e-mail for the SIP Phone. After logging in using the generated password, the user is prompted to replace it with a strong password. The passwords for other existing phones are not changed.

To assign an existing MBG teleworker service to a user's device: (You can view unassigned services using the View button on the Users and Services directory page.)

  1. Click the Teleworker tab.

  2. Click Assign Existing Service.

  3. Select an existing extension from the list.

  4. Modify the data as required.

  5. Click Save. MiCollab sends a randomly generated password to the user in a Service e-mail. After logging in using the generated password, the user is prompted to replace it with a strong password.

To delete MBG teleworker services from a user's device:

  1. Click the Teleworker tab.

  2. Click Delete Service. A list of existing extensions for the user is displayed.

  3. Click the extension number to delete.

  4. Click Yes to confirm the deletion.

Field Descriptions - MBG

Field

Description

Values

Phone

Phone

Select the type of phone (for example Office or Home Phone) that hosts the teleworker service.

If you want to assign teleworker service, you must select a phone type that supports teleworker.

Status

Status of the teleworker service.

Enabled or disabled

MAC Address

Displays the MAC Address of the teleworker set in the following format: XX:XX:XX:XX:XX:XX. The MAC Address is printed on a label that is affixed to the base of Mitel IP phones. (In order to assign teleworker service to a phone, you must first enter the phone's MAC Address in the Phone tab.)

Note:

This field does not apply when device type "Hot Desk User" or "SIP Generic Device" type is selected.

12 hexadecimal characters separated into 6 pairs by 5 colons.

Last Connected Server ID

When MiCollab is deployed with remote teleworker service, the MiCollab server in the LAN is clustered with an MBG server in the DMZ. Both the MiCollab server (master) and the MBG server (slave) have the teleworker application installed. However, the Teleworker phones are supported by the MBG server in the DMZ. The Teleworker application on the MiCollab server is only used to remotely manage the Teleworker phones on the MBG server.

This field identifies the MBG server that is providing the Teleworker service to this phone.

Domain name of the MBG server.

Click the Details link to access the Teleworker application that is running on the MBG server.

Parent topic: Services
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