Send Diagnostics option allows you to create and send a issue report for your system administrator. The following table provides additional troubleshooting tips for MiCollab for Microsoft Client.

Problem or Error	Probable Cause	Solution
The number was not recognized or call failed	Dialed or transferred the call to and invalid number	Check if the number is valid
Softphone not available	Softphone is disabled Not logged into Skype for Business application	Check if the softphone or deskphone is configured for the user Log into Skype for Business application
Call error	No devices available to make a call	Check if the softphone or deskphone is configured for the user Check if the softphone is registered on the Client. From Client's footer, click on device selection and enable the softphone
Outgoing call not initiated with a warning that no devices are available	Neither a PSP or a CTI device is free or enabled	Enable a softphone or connect a deskphone
Call history records are grayed out and unable to make a call from MiCollab for Microsoft Client	Not logged into Skype for Business application	Log into Skype for Business application

Troubleshooting