User Roles and Privileges

CloudLink Accounts assigns a role to all users when they are added to the CloudLink Accounts Console. The user role determines the privileges that are granted to a user. CloudLink Accounts supports the following user roles.

Partner

This role is assigned to the Mitel Partner who logs in to the Accounts Console via MiAccess. After logging in, a Mitel Partner can create, edit, deactivate, or delete customer accounts; add, edit, and delete users; and enable or disable administrative rights for users.

Account Admin

This role is assigned to a user by a Mitel Partner or by an Account Admin. After logging in to a customer account, a user having this role can add, edit, or delete users (including other Account Admins); and enable or disable administrative rights for users in that account.

User

This is the basic user role in CloudLink Accounts Console. User privileges for this role are restricted to resetting their login passwords.

Guest

This role is assigned to anonymous external users when they access accounts for which guest access is enabled.

Note: As a Mitel Partner or Account Admin, you can modify the role of a basic user to provide administrative rights to the user, and can also modify the role of an Account Admin to withdraw the administrative rights of the user. The remaining user roles cannot be modified. See Set User as Administrator for more details.