The Support Logs page of a customer account enables the Mitel Partner or an Account Admin to view the support logs in the customer account. Support logs are created when a user in the customer account reports an issue with a CloudLink application. The Mitel Partner or an Account Admin can click a support log to view the details of that log.
To view the Support Logs page, use the following procedure:
- Log in to the CloudLink Accounts console.
- Access Support Logs panel by doing either of the following:
- If you have logged in as the Mitel Partner:
On the left panel, click Accounts and select the account for which you want to view the logs. The Account Information page is displayed. From the left panel click Support and then click Support Logs.
- If you have logged in as an Account Admin:
On the left panel, click Support and then click Support Logs.
- If you have logged in as the Mitel Partner:
The Support Logs page for the selected account opens displaying a list of logs.
Click the log that you want view from the list of logs.
Search for Logs
You can search for logs based on reporters or log titles. In the Search bar, type the LOG TITLE as the search criteria. A list of matching logs will be displayed.
Filter Logs
You can view a list of logs for an application by selecting the application from the Display logs for drop-down list. The drop-down shows all the applications of issues which are created in the past 60 days. By default, the Support Logs page displays all logs for all applications.
View a Log
Click the log that you want to view from the list of logs displayed in the Support Logs page. The log details page opens, displaying details of the log. If the customer has attached a screenshot along with the description, the screenshot will be displayed under Attachment Details. The following image shows an example of the log details page.
To download a log file and its attachments, click the Export Logs tab. The log and the attachments are downloaded as a zip file. Unzip the file to view the text file. The Report Details box contains a description of the issue written by the customer.
View Attachment
If the customer has attached a screenshot along with the description, the screenshot will be displayed under Attachments. To enlarge an image hover over the image and click Click To Enlarge. Click 
icon to the image.
If you want to download an attachment, click Download. The attachment will be saved in your system.