The Gateway support page is available for the Mitel Partner and for Account Administrators of customer accounts for which CloudLink Gateway is enabled. The Gateway support page provides quick access for the Mitel Partner or the Account Administrator to schedule gateway updates, review specific logs, trace calls, reboot the gateway, and update the system version.
To access the Gateway support page, click the 
icon in the Support panel and then click Gateway. The partial Advanced page is displayed. This page enables selecting advanced settings and options that are useful for troubleshooting issues, especially when working with Mitel Support. For more information about configuring advanced settings and options, see Configuring Advanced Settings and Options.
In some cases, when trying to access this page, the following error message is displayed.
- the customer account has the CloudLink Gateway Integration added, but onboarding has not progressed beyond the Gateway step to connect a gateway to the account.
- there is a connection issue with the gateway of the customer account.
To resolve the status of the CloudLink Gateway Integration, navigate to Integration & Apps on the left navigation panel and investigate the issue.