Call Using Deskphone from the MiVoice Office Web Application

MiVoice Office Web Application allows you to control the call features on the MiVO400 deskphone associated with your account from the call screen of the application. You can place, answer, hold, retrieve, transfer, or end a call in the deskphone from the MiVoice Office Web Application call screen.

Note:

To enable the Call using > Deskphone settings on MiVoice Office Web Application:

  1. Click your avatar from the header bar of the application, and from the drop-down panel that opens, click Settings.
  2. From the Settings panel that opens, click Call using. The Call using panel opens.


  3. Click Deskphone. The MiVoice Office Web Application will restart, after which, the new configuration becomes active. All your calls will now be routed to your deskphone. However, you control the call features from the MiVoice Office Web Application.


When you enable the Deskphone setting in the Call using panel, the icon appears in the dialpad, and in the call screen during a call, to indicate that the call is being routed through the deskphone.



To switch back to the softphone, follow the steps 1 and 2 described above, and click Computer audio from the Call using panel.

Note: The Call Using Deskphone setting will be disabled when you log out of the MiVoice Office Web Application. Therefore, you must enable this setting each time you log in to the application to allow the MiVoice Office Web Application to control the call features on your deskphone.
Note: If the Call using > Deskphone settingĀ is enabled, then after logging out of the deskphone, the user will not be able to use the call features of the MiVoice Office Mobile Application and will not receive incoming call notifications. To continue using these features and to receive call notifications, the user must either log in to the deskphone or enable the Call using > Computer audio setting in the application.

The Call Using Deskphone setting is supported on the following phones, which are supported on MiVoice Office 400:

With SIP DECT, TDM DECT, and Analog Phones, the Call Using Deskphone setting allows you to only answer a call and end a call.

MiVoice Office 400 supports a variety of third- party certified devices; however, the Call Using Deskphone setting is currently not supported on these devices.

Limitations

If the Deskphone setting is enabled: