The Call History screen of the MVoice Office app enables you to do the following:
- View all outgoing and incoming calls in the All list.
- View only incoming calls that were not answered in the Missed list.
- Place a call to any individual or group contact in these lists.
- Delete a call history item.
The Call History is stored in the CloudLink server. Therefore:
- you can access the call history from the MiVoice Office Mobile app or MiVoice Office Web Application.
- when you delete the MiVoice Office app, the Call History is not deleted. When you reinstall the application, and log in, the call history is synced and displayed in the app.
Access Call History
Follow the instructions specific to your type of mobile phone:
- iPhone
From the navigation bar at the bottom of the app, tap and do any of the following:
- To view all calls placed and received, tap All.
- To view only incoming calls not answered, tap Missed.
- To place a call, tap any Call History item.
- To delete a Call History item, swipe the item to the left and tap Delete.
- Android
From the header bar at the top of the app, tap
, and then tap Call History, and do any of the following:- To view all calls placed and received, tap All.
- To view only incoming calls not answered, tap Missed.
- To place a call, tap any Call History item.
- To delete a Call History item, swipe the item to the left and tap Delete.
Note:
- The Call History in the MiVoice Office app is not synced with the call history on the desk phone associated with your Mitel CloudLink account.
- After a user leaves a conference, the Call History in the MiVoice Office app displays incoming calls for three participants in the conference and an outgoing call entry to the conference bridge.
- Declined incoming calls are displayed as missed calls in the call history of the MiVoice Office Web Application while the call history in the MiVO400 deskphone associated with your account displays such calls as answered calls.
- If a MiVoice Office app user enters a function code (for example, *74#), a call history log is created only if the function code action results in a call connection with another user endpoint. For example, if the user enters a function code to call into the voice mail system, no call history log is recorded. However, if the user makes an announcement call to another user (for example, *7998+call number), it is recorded in the call history as a call to that user.
- For iOS devices, all the calls made using the MiVoice Office app will be displayed in the native call history of the device. However, for Android devices the native call history will not display the calls made using the MiVoice Office app. Those calls will be displayed only in the MiVoice Office app call history.