Firewall Settings

MiVoice Office Mobile Application uses services provided by the CloudLink platform (chat, authorization, authentication, and audio). To support these services, MiVoice Office Mobile Application uses the destinations and ports described in this topic. If inbound or outbound traffic is blocked, the application’s ability to use various services, including audio, and chat might be affected.

Note: Both inbound and outbound ports must be open in order to allow the application to function. You can also use wildcards to further identify the inbound and outbound traffic to allow or disallow packets accordingly. However, wildcards are not mandatory for the application to function. Some firewalls do not allow wildcards to be configured.

To be able to use the MiVoice Office Mobile Application each system administrator must also be aware of the URLs the mobile app uses and ensure that the IP network ports required by the overall solution are open.

Hosts

Ports

Web sockets used in MiVoice Office Mobile Application also require an entry in the allowed list of *.amazonaws.com for the following ports:

Note: MiVoice Office Mobile Application uses WebRTC. By default, the CS0 is set same as DSCO value.

Apple Push Notification service

For more information regarding the ports and hosts used for Apple Push Notification service (APNs), see Apple documentation at https://support.apple.com/en-us/HT203609.

Firebase Cloud Messaging

For more information about configuring your firewall to connect a device with Firebase Cloud Messaging (FCM), see https://firebase.google.com/docs/cloud-messaging/concept-options#messaging-ports-and-your-firewall.

Note: For the list of ports required by the CloudLink Gateway, see the Port Information section in Access the CloudLink Gateway.
Parent topic: Getting started with MiVoice Office App