Add a Whispeak Authenticate activity

To add a Whispeak Authenticate activity in a flow, perform the following steps:

  1. Navigate to the Workflow Editor using Create flow.
  2. Search and select a trigger in the Search activities search bar.
  3. Click Add.
  4. Update the required parameters and click OK.
  5. Click A cross in a circle Description automatically generated icon to add the new activity to the flow.
  6. In the Search actions bar, search and select the Whispeak Authenticate activity.
  7. Click Add.

    The Whispeak Authenticate pop up screen is displayed.

    Figure 1. Whispeak Authenticate
    Whispeak Authenticate

  8. On the Whispeak Authenticate screen, provide the following details. For more information on fields, refer to the field description table.
    Note: Mandatory fields are marked with an asterisk (*).
    Table 1. Whispeak Authenticate – Field Description
    Field Description

    Connection*

    Select the connection created in the Whispeak integration from the drop-down list.

    Message*

    Enter the message that will be played to the caller to authenticate their previously created voice signature.

    For example, “Thank you for calling. We have detected that you have created a voice signature. Please speak after the beep and continue to speak until you hear a second beep.”

    Signature ID*

    The signature ID that was previously created

    Company Name*

    Enter the company name provided by Whispeak.

    Application*

    Enter the application string provided by Whispeak.

    Application Name*

    Enter the application name provided by Whispeak.

  9. Click OK to add the Whispeak Authenticate activity to the flow.