Anthropic Claude Use Case

To use the Anthropic Claude activity within Workflow Studio, you can use voice or chat media activities. The example below shows how to route the caller to the correct queue based on their reason for calling.

Figure 1. Anthropic Claude Use Case
Anthropic Claude Use Case

To create the sample workflow for the above-mentioned use case, perform the following steps:
  1. In the Workflow Editor, add a Ringing Endpoint trigger.
  2. Add an Anthropic Claude activity to ask the configured integration AI model which queue to send them to.
  3. Add a Transfer activity to transfer the caller to the queue returned from the AI model’s response.
Parent topic: Anthropic Integration (Premier)
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