MCX change employee state
This activity sets the aggregate state for an MCX employee with an optional reason. The state can be any of the following values: Unknown, Available, Busy, Do Not Disturb, Away, or Offline.
| Parameters | Description |
|---|---|
EmployeeId |
Identifier of the MCX employee. |
Reason |
Options include Contact Center Work Timer, No DND Reason Code, No Make Busy Code, Overloaded, Reseize Timer and System Make Busy Code. |
DeviceId |
MCX Device ID. |
HotDeskBaseExtension |
Employee extension. |
HotDeskPin |
Employee extension PIN. |
HotDeskAgentReporting |
Employee extension reporting number. |
IsCloudlinkAuthenticated |
Indicates whether the employee is authenticated in Cloudlink. |
IsHotDeskExternal |
Indicates whether the hot desk number is an external number. |
State |
State to set on the employee (Available, Busy, Do Not Disturb, Away, or Offline). |
AvailableReason |
Optional reason for the state. |
| Parameters | Description |
|---|---|
StatusCode |
HTTP response code for the request. |
Success |
Indicates whether the activity was completed successfully (value = True) or not (value = False). |
Body |
JSON formatted response to the request. |