MCX get queue state

This activity retrieves the current real-time statistics for a MCX queue,including the number of available agents, the number of idle agents, the number of waiting conversations, and whether the queue is in a Do Not Disturb state.

Table 1. MCX get queue state action - Inputs
Parameters	Description
QueueId	Identifier of the MCX queue.

Table 2. MCX get queue state action - Outputs
Parameters	Description
StatusCode	HTTP response code for the request.
Success	Indicates whether the activity was completed successfully (value = True) or not (value = False).
Body	JSON formatted response to the request.
IsInDoNotDisturb	Indicates whether the queue is in Do not Disturb state.
AgentsAvailable	Number of agents available to serve the queue.
WaitingConversations	Number of conversations waiting in the queue.
AgentsIdle	Number of agents able to serve the queue but idle.

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