Reporting a problem

To report a problem, perform the following steps:

On the Workflow Studio home page, click on the username or avatar logged into the application.

The User Profile dropdown list is displayed.
Click Report a problem.

The Issues & Feedback screen is displayed.
Figure 1. Issues & Feedback
Enter the title and brief description of the issue in the respective fields.
In the Upload a file field, search and select the file related to the issue. For example, attach a screenshot or Console log from your browser that provides additional information about the issue.
Click SUBMIT.

The Issue or Feedback is reported to the support contacts of your CL account.

Note:

While submitting a problem report, provide as much information as possible. This will help troubleshoot your problem quickly. Specific details are needed to correctly investigate and resolve an issue.
Date, time, device information, and logs are collected as part of your problem report.
After you report an issue, the Support Contact for your account will receive an email notifying them that you have reported a problem. The Support Contact, while investigating the issue, might reach out to you for additional information.
If your Support Contact needs assistance to resolve your issue, they will escalate the report through their standard support procedures.
You can follow up directly with your Support Contact for updates about your report.