Routing Activities
The following table describes the details of the various Routing activities supported in the Workflow Canvas:
| Activity Name | Icon | Description |
|---|---|---|
|
Schedule |
|
This activity allows you to set the working hours and holiday schedules for your organization. If your account has Google integration, the Google Places API can automatically retrieve the working hours of the selected organization. |
|
Emergency mode |
|
This activity turns on or off emergency mode for your account, allowing you to route interactions differently based on the configured setting. |
|
Phone number lookup |
|
This activity allows you to look up a phone number to determine the approximate location attributes of the caller. |
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