CaR0003 - Could not reach OAISYS server

DESCRIPTION

The Contact Center for Microsoft Lync Router is not able to reach the OAISYS call recording server. There could be a network connection issue or the OAISYS server may be malfunctioning.

SEVERITY

Error

IMPACT

The OAISYS call recording integration will not function properly.

TROUBLESHOOTING STEPS

1. Use PING command to make sure the OAISYS server is able to be reached.
2. Go to Administrative Tools=>Services.
3. Make sure the OAISYS Net Server is started.
4. If necessary, reboot the OAISYS server.

APPLIES TO

5.10 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide