CFG0003 - Multimedia (MCC) Client History Backup Failure

DESCRIPTION

This issue occurs during nightly maintenance if the client site is licensed for Multimedia (MCC) and the backup of the client history fails.

SEVERITY

Error

IMPACT

Maintenance finishes, but with errors. Backup files are only required to maintain client history linking.

TROUBLESHOOTING STEPS

When this issue occurs it is typically due to size limitations of the file format of the backup and the size of data in the database. Because of size limitations of our backup format and the large amount of data in being captured by exchange, you should move to a Microsoft SQL server backup model to retain this information. Then remove the MCC Backup from the maintenance tasks.

APPLIES TO

CCM 6.0

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide