CFG0004 - CCM Configuration Backup Failure

DESCRIPTION

This issue occurs when the server is unable to create a backup of the CCMData database configuration.

SEVERITY

Error

IMPACT

Customer will not have any backups to restore in the event its required. The database is also in an unstable state and should be corrected as soon as possible.

TROUBLESHOOTING STEPS

This issue is typically a result of invalid configuration data in the customers current database, and due to constraints on the database the backup file cannot be created. When this issue occurs it is an indication of Foreign Key Constraints. Please contact customer support with remote access and SQL Studio Management install on your server.

APPLIES TO

CCM 6.0

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide