This issue occurs when the user logged into the CCC is attempting a a join/leave command but has no associated device to use for an invoker DN (dialable number). An invoker DN is a device which exists on the PBX and has a class of service (COS) with sufficient privileges to issue join/leave commands. The two COS options needed for this control are "Group Presence Control" for self device control and "Group Presence Third Party Control" for control of other devices.
Error
AGP or Agent Group Presence control will not work properly.
To use the AGP functionality of the Mitel 3300 from the prairieFyre Contact Center Client, please follow our how-to guide.
CCM 6.0