CFG0008 - Unable to unblock CCC ports in the Windows Firewall

DESCRIPTION

This issue occurs when the configuration attempts to unblock the following ports from the Windows Firewall:

• Port: 7000-7003
• Application: <INSTALLDIR>\CCM\Applications\ContactCenterClient\ContactCenterClient.exe

SEVERITY

Error.

IMPACT

Communication issues could arise between the client and the server if the firewall is enabled without these exceptions.

TROUBLESHOOTING STEPS

Either disable Windows Firewall or manually add the following ports and applications to the windows firewall:

• Port 7000-7003
• Applications <INSTALLDIR>\CCM\Applications\ContactCenterClient\ContactCenterClient.exe

APPLIES TO

CCM 6.0

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide