CFG0012 - An agent shift lasted past midnight

DESCRIPTION

An agent shift lasted past midnight but the associated media server was not configured to operate 24 hours a day.

SEVERITY

Warning

IMPACT

This alarm is thrown as a warning.

TROUBLESHOOTING STEPS

If this media server operates 24 hours a day, configure it to do so in YourSite Explorer => Media Servers => Data Summary Options => select the option called “This enterprise operates 24 hours a day”.

If this media server does not operate 24 hours a day, ensure that all agents correctly log off when their shifts end.

APPLIES TO

5.10 FP4