CFG0016 - YSE: Email server connection test general error

DESCRIPTION

This error indicates that the SMTP test run from within YourSite Explorer failed.

SEVERITY

Error

IMPACT

Your SMTP server is not configured correctly. The server will not be able to e-mail out alarms or reports.

TROUBLESHOOTING STEPS

1. Make sure that the correct username and password has been specified in YourSite Explorer. You can verify this by logging in to the account through another interface, such as Telnet.
2. Check that SSL is enabled\disabled according to the email server requirement.
3. Check that the correct port is selected
4. Check that the domain is configured according to the email server requirement.

APPLIES TO

CCM 6.1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide