
CFG0017 - Support package creation general error
DESCRIPTION
This alarm indicates that there were errors during the creation of a support package.
SEVERITY
Error
IMPACT
The support package was not created properly.
TROUBLESHOOTING STEPS
- Make sure that you are running the service on the server box itself and not on any of the client boxes.
- Make sure that the logs folder, found in [drive]:\Program Files\prairieFyre Software Inc\CCM\Logs on a 32bit server or [drive]:\Program Files (x86)\prairieFyre Software Inc\CCM\Logs on a 64bit server does not contain redundant old files.
- Make sure that correct SQL instance for CCMData and CCMStatisticalData is specified in the registry.
- Check for files under [drive]:\Program Files\prairieFyre Software Inc\CCM\Websites\CCMWeb\downloads\SupportPackageTemp or [drive]:\Program Files (x86)\prairieFyre Software Inc\CCM\Websites\CCMWeb\downloads\SupportPackageTemp, as this is where all the files are collected before zipping.
APPLIES TO
CCM 6.1
References