CFG0019 - Couldn't load license agreement file

DESCRIPTION

This is an error that occurs in the MiCC Installer whereby it is loading the License page (which contains the license agreement and license key) and it is unable to find the license file (which should live alongside the installer on such deployments). The only reasons for this to happen are:

1. the extraction or download process for this deployment has failed, corrupting this file.
2. the deployment has been tampered with.

SEVERITY

High

IMPACT

We cannot allow the installation to continue any further under these circumstances because we need the license agreement to be accepted before the installation continues.

TROUBLESHOOTING STEPS

1. Delete the unpacked folder in the root of C:\
2. Try re-running the installer.

If this does not work, delete the installer and unpacked folder in the root of C:\ and re-download the installation file.

APPLIES TO

MiCC Version 8.0 and newer

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide