CFG0026 - YSE Profile Mismatch

DESCRIPTION

This exception occurs most commonly after an upgrade. It indicates a version mismatch between YourSite Explorer and the cached Profile data.

SEVERITY

Error

IMPACT

YourSite Explorer will not launch properly.

TROUBLESHOOTING STEPS

This issue can be resolved by clearing the cached profile and letting YourSite Explorer generate a new one.

1. Close YourSite Explorer.
2. Go to %AppData% and look for a file named YSEAppProfile.xml.
3. Delete the YSEAppProfile.xml file.
4. Launch YourSite Explorer.

APPLIES TO

MiContact Center 7.0 and newer

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide