CFG0036 - Cannot connect to RealTime Server - Could not find valid IP address

DESCRIPTION

The application is attempting to connect to the Enterprise server, but the IP address for the RealTime server is blank.

SEVERITY

Warning

IMPACT

The application will not connect to the Enterprise server.

TROUBLESHOOTING STEPS

Ensure that the correct IP address is configured. You can do this by either reinstalling the Client Component Pack and entering the correct IP address when prompted to do so or by checking the registry under HKEY_LOCAL_MACHINE\Software\Wow6432Node\prairieFyre Software Inc\CCM\Common\ and ensuring that the EnterpriseIPAddress is set correctly.

NOTE: On a 32 bit machine the path is HKEY_LOCAL_MACHINE\Software\prairieFyre Software Inc\CCM\Common\

APPLIES TO

7.0

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide