CFG0044 - There was a problem communicating with the PBX

DESCRIPTION

The Enterprise server is unable to communicate with the PBX.

SEVERITY

Major

IMPACT

Unable to collect data, send commands, or perform a Telephone System Synchronization.

TROUBLESHOOTING STEPS

This problem is often fixed by verifying the following:

• Check that the correct IP address for the PBX was entered in the Media Server page.
• Check that the PBX is running on the network.
• Check that the Mitel MiXML Service is installed and running on the Enterprise Server.

APPLIES TO

6.0.2

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide