DSS0006 - Telephone System Synchronization failed due to Commit error

DESCRIPTION

The telephone system synchronization failed and the area of its failure was Commit.

SEVERITY

Error

IMPACT

The telephone system synchronization did not complete.

TROUBLESHOOTING STEPS

Checking the telephone system synchronization logs may indicate what caused the error. Telephone System Synchronization logs can be found in [InstallDir]\CCM\Logs\ look for the prairieFyre.Services.DataSynchronizationService.TXT file.

1. Check the prairieFyre.Services.DataSynchronizationService.TXT log file for details.

2. The main source of Commit errors involves the prairieFyre SQL database. If the synchronization logs refer to SQL errors or table conflicts, confirm that your credentials have the correct permissions in SQL and that there are no Foreign Key Constraint errors.

   For more information on Foreign Key Constraints, consult the following article: http://micc.mitel.com/kb/KnowledgebaseArticle50364.aspx

3. Commit errors are sometimes caused by media server configurations that cannot synchronize with YourSite Explorer. The error will indicate the configuration field that is causing the error. Once you have identified this field, type the media server’s IP address in a web browser and check the media server's configuration.

APPLIES TO

6.x.x.x 7.x.x.x

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide