ALM0004 - IVR Port Out Of Service count

This alarm will be triggered when the number of ports that go out of service exceeds 33% of the number of licensed ports.

Variable

VWM will not be processing calls if the port is out of service.

Please follow the following steps for troubleshooting ports out of service;
There is a form on the ESM that shows the IP address of the PC using the port in order to find out where is the application that is hijacking the port.
Check to see if UAC is turned on or a firewall is blocking MiAUDIO from connecting to the PBX, also make sure you can Ping the PBX.
You could also make sure that the NetworkAdapter IP address programmed in the YSE can ping the PBX. [ Launch YSE -> go to Visual Workflow manager -> click Extension page -> click on the port, the networkAdapter will be the field named MiTAI/MiAudio Local Binding IP Address].
Make sure the port is programmed as a '5020 IP', its Service Type is 'User and Device' and its MAC Address start with 'A1:21:XX:XX:XX:XX' where XX XX XX XX is the DN of the port.
i.e: port 1221 its MAC Address will be A1:21:00:00:12:21
port 1109 its MAC Address will be A1:21:00:00:11:09
port 778965 its MAC Address will be A1:21:00:77:89::65
port 99887766 its MAC Address will be A1:21:99:88:77:66

NOTE: Depending on which port is out of service, the IVRInbound, IVROutbound or Upiq service may be restarted to recover the system.

CCM/VWM

References