ALM0006 - Invalid Callback Destination

DESCRIPTION

This will happen when the number dialed to offer the callback does not exist on the switch or the class of service is invalid.

SEVERITY

Error

IMPACT

A customer who is expecting a callback will not receive one.

TROUBLESHOOTING STEPS

This issue is usually due to what the customer entered for their phone number. There are a couple of things to check for:

1. Check the IvrOutbound logs found in [INSTALL DIRECTORY]\CCM\Logs\ to ensure that there is no error reported by the PBX.
2. Ensure that the dialable exists in the YourSite Explorer as well as the PBX .

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide