ALM0008 - Average Time to Answer (seconds)

DESCRIPTION

This alarm is triggered when the speed at which the VWM ports exceeds the configured threshold.

SEVERITY

Variable

IMPACT

This is simply an indication of the average time to answer of the VWM ports. The alarm is disabled by default.

TROUBLESHOOTING STEPS

This alarm was enabled and configured by a user with access to YourSite Explorer. This alarm can be used to determine VWM performance and can be disabled at any time.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide