ALM0009 - Mitai Congestion Errors

DESCRIPTION

This alarm is triggered when the collector service detects Mitai Congestion Errors coming from the PBX.

SEVERITY

Minor

IMPACT

Congestion errors indicate a mitai communication problem between the prairieFyre server and the 3300. This could cause ICC commands or API commands to fail.

TROUBLESHOOTING STEPS

prairieFyre has put a lot of work into recovering from Mitai congestion errors, but if your business is impacted by this, it would be best to obtain a client side support package, a server side support package and contact support for investigation.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide