ALM0010 - Connection to alarm agent lost

DESCRIPTION

This alarm means that no alarm data will be received from the lost agent. All other alarms on the machine of the lost agent will no longer function.

SEVERITY

Minor

IMPACT

No alarms will be generated.

TROUBLESHOOTING STEPS

1. Ensure that the service monitoring agent is running.
2. Check the agent logs for errors.
3. As a last attempt, restart the agent.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide