This alarm is triggered when the VWM Messaging service tries to access a .wav file and is unsuccessful. It can also be caused by a .wav file attempting to play after the audio channel has closed, such as when a caller hangs up before completing a menu and the system attempts to play the 'no input' audio file after.
Minor
Audio files will not be able to play from the VWM server resulting in a poor customer experience.
The wave files must be in the proper codec format: CCITT, uLaw, 8khz, 8bit, mono.
VWM