ALM0016 - IVR Insufficient Outbound Ports

DESCRIPTION

This alarm is triggered when the outbound services tries to get an available outbound port to execute a workflow and they all are busy for a minute.

SEVERITY

Minor

IMPACT

Not having enough call back ports to handle the volume will increase the time it takes a customer to get a call back.

TROUBLESHOOTING STEPS

This issue can be resolved by reallocating ports, purchasing additional ports, or by adjusting when customers are offered callbacks.

APPLIES TO

VWM/CCM 6.0.X.X

NOTE: This event code will no longer be used in version 7.0

References